Occupation information for Computer User Support Specialists District Of Columbia

See Job Listings (556) Find Businesses

Typical education needed for entry: Some college, no degree

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

Find Training

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Tools:

• Computer tool kits
• Desktop computers
• Floppy disks
• Hard disk arrays
• Mainframe computers

Technology:

• Data base management system software
• Data base user interface and query software
• Development environment software
• Operating system software
• Web platform development software

Explore Careers

Salary Info

Resumes + Applications

Employer Research